My Door is Always Open
“My door is always open.” But is that really enough? You’ve heard this one before and maybe have used it yourself. Even assuming sincerity on the part of the leader with the open door, it’s still problematic. I was reminded of this when chatting with Chris Blackburn, and the topic of Gemba walks came up. In Japanese (and Lean thinking), Gemba is the place of actual work. It’s where the value creation happens. ...